Raffaele FILIERI


  • Département Marketing

Domaines d'enseignement

Marketing, Strategic Marketing, Consumer Behaviour, Digital Marketing, Brand Management, International marketing

Domaines de recherche

Marketing, electronic word of mouth; social media marketing; e-tourism; strategic marketing/management; knowledge management; technology adoption and continuance intention; and online consumer co-creation

Sciences de l'information et de la communication

Innovation et entrepreneuriat


FILIERI, R., DEY, B., SOROUR, K. (2016). ICTs in Developing Countries: Research, Practices and Policy Implications. Palgrave Macmillan.

FILIERI, R., DEY, B., & SOROUR, K. (2016). ICTs in Developing Countries: Research, Practices and Policy Implications. Palgrave McMillan.

FILIERI, R., MCLEAY, F., TSUI, B. (2017). Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites., Information and Communication Technologies in Tourism 2017 (pp. 517-528). Springer.

D'ACUNTO, D., FILIERI, R. (2022). Scelte e comportamenti sostenibili dei più giovani. Markup.

FILIERI, R. (2017). 7 astuces pour reconnaître les faux avis de clients sur Internet. Huffingtonpost.fr.

FILIERI, R., GRUNDY, D., DANCER, H. (2014). eWOM in online customer support communities: Key variables in information quality and source credibility. Journal of Direct, Data and Digital Marketing Practice.


FILIERI, R. (2022) . Establishing successful university–industry collaborations: barriers and enablers deconstructed, Journal of Technology Transfer

FILIERI, R., GALATI, F., RAGUSEO, E. (2022) . The Host Canceled My Reservation! Impact of Host Cancelations on Occupancy Rate in the P2P Context: A Signaling Theory Perspective, IEEE Transactions on Engineering Management


LI, S., WANG, Y., FILIERI, R., ZU, Y. (2022) . Eliciting positive emotion through strategic responses to COVID-19 crisis: Evidence from the tourism sector, Tourism Management, 90 (June 2022), Article N° 104485

WAEHNING, N., FILIERI, R. (2022) . Consumer motives for buying regional products: the REGIOSCALE, Marketing Letters, 33 (2022), 215–236

RIALTI, R., FILIERI, R., ZOLLO, L., BAZI, S., CIAPPEI, C. (2022) . Assessing the relationship between gamified advertising and in-app purchases: a consumers’ benefits-based perspective, International Journal of Advertising, 41 (5), 868-891

MAINOLFI, G., LO PRESTI, L., MARINO, V., FILIERI, R. (2022) . “YOU POST, I TRAVEL.” Bloggers' credibility, digital engagement, and travelers' behavioral intention: The mediating role of hedonic and utilitarian motivations, Psychology and Marketing, 39 (5), 1022–1034

LIAO, J., LI, C., FILIERI, R. (2022) . The Role of Humor in Management Response to Positive Consumer Reviews, Journal of Interactive Marketing, 57 (2), 323-342

MALEEHA SHAHID SAMEENI, M., WASIM AHMAD, W., FILIERI, R. (2022) . Brand betrayal, post-purchase regret, and consumer responses to hedonic versus utilitarian products: The moderating role of betrayal discovery mode, Journal of Business Research, 141 (March 2022), 137-150

ONOFREI, G., FILIERI, R., KENNEDY, L. (2022) . Social media interactions, purchase intention, and behavioural engagement on social networking platforms: The mediating role of source and content factors., Journal of Business Research, 142 (March 2022), 100-112


FILIERI, R., D'AMICO, E., DE STEFANIS, A., PAOLUCCI, E., RAGUSEO, E. (2021) . Artificial intelligence (AI) for tourism: an European-based study on successful AI tourism start-ups, International Journal of Contemporary Hospitality Management, 33 (11), 4099-4125

FILIERI, R., LIN, Z., PINO, G., ALGUEZAUI, S., INVERSINI, A. (2021) . The role of visual cues in eWOM on consumers’ behavioral intention and decisions, Journal of Business Research, 135 (October 2021), 663-675

FILIERI, R., MARIANI, M. (2021) . The role of cultural values in consumers' evaluation of online review helpfulness: a big data approach, International Marketing Review, 38 (6), 1267-1288

YE CHEN, Y., LIN, Z., FILIERI, R. (2021) . Subjective well-being, mobile social media and the enjoyment of tourism experience: a broaden-and-build perspective, Asia Pacific Journal of Tourism Research, 26 (10), 1070-1080

DWIVEDI, Y., ISMAGILOVA, E., HUGHES, L., CARLSON, J., FILIERI, R., JACOBSON, J., JAIN, V., KARJALUOTO, H., KEFI, H., KRISHEN, A., KUMAR, V., RAHMAN, M., RAMAN, R., RAUSCHNABEL, P., ROWLEY, J., SALO, J., TRAN, G., WANG, Y. (2021) . Setting the future of digital and social media marketing research: Perspectives and research propositions, International Journal of Information Management, 59 (August 2021), Article N° 102168

D'ACUNTO, D., FILIERI, R., VOLO, S. (2021) . "Most Americans like their privacy”. Exploring privacy concerns through US guests´ reviews., International Journal of Contemporary Hospitality Management, 33 (8), 2773-2798

FILIERI, R., YEN, D., YU, Q. (2021) . #ILoveLondon: An exploration of the declaration of love towards a destination on Instagram, Tourism Management, 85 (August 2021), Article N° 104291

YAN, M., FILIERI, R., GORTON, M. (2021) . Continuance intention of online technologies: A systematic literature review, International Journal of Information Management, 58 (June 2021), Article N° 102315

YAN, M., FILIERI, R., RAGUSEO, E., GORTON, M. (2021) . Mobile apps for healthy living: Factors influencing continuance intention for health apps., Technological Forecasting and Social Change, 166 (May 2021), Article N° 120644

FILIERI, R., RAGUSEO, E., VITARI, C. (2021) . Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals, Journal of Travel Research, 60 (4), 699–717

FILIERI, R., JAVORNIK, A., HAIMING HAN, H., AURELIO NICETA, A. (2021) . Environmentally framed eWOM messages of different valence: The role of environmental concerns, moral norms, and product environmental impact, Psychology and Marketing, 38 (3), 431-454


CHATZOPOULOU, E., FILIERI, R., ARZU DOGRUYOL, S. (2020) . Instagram and body image: Motivation to conform to the “Instabod” and consequences on young male wellbeing, Journal of Consumer Affairs, 54 (4), 1270-1297

FILIERI, R., ACIGKOZ, F., NDOU, V., DWIVEDI, Y. (2020) . Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention, International Journal of Contemporary Hospitality Management, 33 (1), 199-223

WINTER, A., JONES, W., ALLEN, A., PRICE, A., ROSTRON, A., FILIERI, R., GRAZIADIO, S. (2020) . The Clinical Need for New Diagnostics in the Identification and Management of Patients with Suspected Sepsis in UK NHS Hospitals: A Survey of Healthcare Professionals, Antibiotics, 9 (11), 737-749

LAMBERTO ZOLLO, Z., FILIERI, R., RICCARDO RIALTI, R., SUKKI YOON, S. (2020) . Unpacking the relationship between social media marketing and brand equity: The mediating role of consumers’ benefits and experience, Journal of Business Research, 117 (September 2020), 256-267

LIN, Z., DENGHUA YUAN, D., FILIERI, R., RAN LIU, R., MENGQIN ZHENG, M. (2020) . Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement, Journal of Business Research, 115 (July 2020), 38-47

JAVORNIK, A., FILIERI, R., GUMANN, R. (2020) . “Don't Forget that Others Are Watching, Too!” The Effect of Conversational Human Voice and Reply Length on Observers' Perceptions of Complaint Handling in Social Media, Journal of Interactive Marketing, 50 (May 2020), 100-119

BAZI, S., FILIERI, R., GORTON, M. (2020) . Customers’ motivation to engage with luxury brands on social media, Journal of Business Research, 112 (May2020), 223-235

WANG, Y., ASAAD, Y., FILIERI, R. (2020) . What makes hosts trust Airbnb? Antecedents of hosts’ trust towards Airbnb and its impact on continuance intention, Journal of Travel Research, 59 (4), 686-703

FILIERI, R., GALATI, F., RAGUSEO, E. (2020) . The impact of service attributes and category on eWOM helpfulness: An investigation of extremely negative and positive ratings using latent semantic analytics and regression analysis, Computers in Human Behavior, January 2021 (114), 106527


FILIERI, R., LIN, Z., D'ANTONE, S., CHATZOPOULOU, E. (2019) . A cultural approach to brand equity: the role of brand mianzi and brand popularity in China, Journal of Brand Management, 26 (4), 376-394

FILIERI, R., RAGUSEO, E., VITARI, C. (2019) . What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics, International Journal of Hospitality Management, 77 (January 2019), 333-341


FILIERI, R., RAGUSEO, E., VITARI, C. (2018) . When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type, Computers in Human Behavior, 88 134-142

FILIERI, R., MCLEAY, F., TSUI, B., LIN, Z. (2018) . Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services, Information and Management, 55 (8), 956-970

FILIERI, R., HOFACKER, C., ALGUEZAUI, S. (2018) . What makes information in online consumer reviews diagnostic over time? The role of review relevancy, factuality, currency, source credibility and ranking score, Computers in Human Behavior, 80 (March 2018), 122-131


LIN , Z., CHEN, Y., FILIERI, R. (2017) . Residents’ participation in value co-creation with tourists: the role of perceived tourism impacts and life satisfaction, Tourism Management (61), 436–442

FILIERI, R., LIN, Z. (2017) . The role of aesthetic, cultural, utilitarian and branding factors in young Chinese consumers' repurchase intention of smartphone brands, Computers in Human Behavior, 67 139-150

FILIERI, R., CHEN, W., DEY, B. (2017) . The importance of enhancing, maintaining and saving face in smartphone repurchase intentions of Chinese early adopters: an exploratory study, Information Technology and People, 30 (3), 629-652


FILIERI, R. (2016) . What makes an online consumer review trustworthy?, Annals of Tourism Research, 58 (May 2016), 46-64

FILIERI, R. (2016) . Antecedents of Knowledge Sourcing and Reuse from a Knowledge Repository in the Virtual Product Prototyping: The Role of Knowledge and System Quality Dimensions, Knowledge and Process Management, 23 (2), 147-160


FILIERI, R. (2015) . What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM, Journal of Business Research, 68 (6), 1261-1270

FILIERI, R., BIDIT , D., FAIZAN , A. (2015) . An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines: Findings from foreigners and overseas Pakistani customers, International Journal of Quality and Reliability Management, 32 (5), 486-502

FILIERI, R., ALGUEZAUI, S. (2015) . Knowledge sourcing and knowledge reuse in the virtual product prototyping: an exploratory study in a large automotive supplier of R&D, Expert Systems: the Journal of Knowledge Engineering, 32 (6), 637-651

FILIERI, R., ALGUEZAUI, S., MCLEAY, F. (2015) . Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth, Tourism Management, December 2015 (51), 174-185

LIN, Z., FILIERI, R. (2015) . Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge, Transportation Research Part E: Logistics and Transportation Review, September 2015 (81), 158-168

FILIERI, R. (2015) . From market-driving to market-driven: An analysis of Benetton’s strategy change and its implications for long-term performance, Marketing Intelligence and Planning, 33 (3), 238-257


FILIERI, R., MCNALLY, R., O'DWYER, M., O'MALLEY, L. (2014) . Structural social capital evolution and knowledge transfer: Evidence from an Irish pharmaceutical network, Industrial Marketing Management, 43 (3), 429–440

FILIERI, R., MCLEAY, F. (2014) . E-WOM and Accommodation: An Analysis of the Factors That Influence Travelers’ Adoption of Information from Online Reviews, Journal of Travel Research, 53 (1), 44-57


FILIERI, R. (2013) . Consumer co‐creation and new product development: a case study in the food industry, Marketing Intelligence and Planning, 31 (1), 40-53


FILIERI, R., ALGUEZAUI, S. (2010) . Structural social capital and innovation. Is knowledge transfer the missing link?, Journal of Knowledge Management, 18 (4), 728-757


Philosophiae Degree, Sciences de Gestion, Marketing
Universita Roma Tre, Italie (2009)

MSc - Social Sciences, Major in Marketing & Communication
La Sapienza Universita di Roma, Italie (2004)